Frequently Asked Questions
Q: Why Thai coconut water?
A: Thai coconut water is considered by many to be the best in the world. Especially true for the so-called Nam Hom coconut variety. Nam Hom has a unique and distinct flavor profile. This variety exist only in Thailand and cannot be found in other places in the world.
Q: How is your coconut water different from other brands?
A: Unlike major brands we do not use pasteurization (heat) as a mean of sterilization. Pasteurization severly impacts the flavor and decreases the health benefits coconut water normally offers. Also, unlike other brands we exclusively extract coconut water from the Nam Hom variety. Some other brands mix Nam Hom coconut water with coconut wtare from regular coconut. This practice may lower the coest of the final but also renders a product of inferior quality and flavor. Last but not least, we do not use high pressure processing (HPP) in our process. We use a carefully designed proprietary filtration technology we developped in-house over the course of 5 years of R&D. This technology does not impact any of the characteristics of the original coconut water. Nothing added, nothing taken away. Our coconut is just as in the coconut.
Q: Are your products organic?
A: Yes. Cerified by Control Union Certifications since 2005.
Q: Do you use any additives or preservatives in your products?
A: Absolutely not. Since we started providing coconut products our intention has been to stay as close as possible to the original natural product as given by the palm. Just pure coconut.
Q: Since when do you sell coconut products?
A: 2002. Althought we have been the supplier for various brands over the years, Symbiosis is now the first in-house brand.
Q: How do I get the best shipping rates?
A: Best is to order 10kg or more in one single order. This will keep shipping cost low.